The information we collect varies based on how you interact with us, which Services you use, and the choices you make. We collect and process information about you with your consent and/or as necessary to provide the products and services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.

We collect information about you in various ways when you use our Services, including information you provide directly, information collected automatically, and information collected via third-party data sources.

When you are asked to provide information, you may decline. But if you choose not to provide information that is necessary for certain products or features, those products or features may not be available or function correctly.

Domain Registrar

Namecheap: https://www.namecheap.com/
 

Hosting Company

Tekkstudio, LLC: https://www.tekkstudio.com

Use of personal details (purpose of register)

Personal details are collected to make communication and use of service possible. Details can be used for communication between service providers and users and also for direct communication between users. Some personal details are visible on the profile page of the user, but those details are voluntary (except name).

The handling of personal details is not outsourced, but the register data is stored on a server that is rented from a third party company.

Information content of the register

The following information are stored with hosting providers :

• Personal details: Name, email address, phone number, street address
• Account details: username, password (stored in encrypted format)
• The description text that the user may write about him/herself
• The offers and requests the user has posted to the service
• The given and received feedback and badges

Statistical data about service usage, e.g. number times the user has logged in

Regular sources of information

Personal details are given by the user on registration to the service or when using it later.

Regular handovers of the information

The information may be handed over for research purposes as described in the Terms of use that the user accepts before starting to use the service. The researchers may not publish any research results so that identifying information would be revealed or that any specific user could be detected.

Information considering users of a single Felix and Fido community may be handed over to the client who has founded that community or to the community administrators appointed by that client.

Transfers of the information outside the EU and the European Economic Area

Information may be stored to a server that may be located inside or outside of the EU and the European Economic Area

Register protection principles

The information is stored on computers. The access to the information is restricted with passwords and physical access to the computers is restricted by the server hosting company.

Here's a well-structured "Third-Party Data Section" for your privacy policy that covers the use of data obtained from Google APIs as well as other third-party services like Twilio, Tawk, Amazon Web Services, and Stripe. This section clarifies how data from these third parties is handled, emphasizing compliance and user data protection:

Third-Party Data Use

Felix & Fido integrate various third-party services to enhance functionality and improve user experience. These services include Google APIs, Twilio, Tawk.to, Amazon Web Services (AWS), and Stripe. Below, we detail how we handle data obtained from these sources:

Google APIs
Data Use: We use information received from Google APIs to provide features that integrate with Google services, such as Login and calendar synchronization.
Compliance and Transfer: Our use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements. For more details, please visit  Google API Services User Data Policy

Twilio
Data Use: Twilio provides communication APIs, which we use to facilitate voice and SMS services within our app. Data obtained through Twilio is used strictly for communication purposes.
Data Security: We ensure that all communications via Twilio are encrypted and secure, maintaining confidentiality and integrity.

Tawk.to
Data Use: Tawk.to is utilized for providing live chat support on our platform. Information collected via Tawk.to is used exclusively for customer support and is not shared with other services.
User Interaction: Chat logs may be stored to improve service quality and provide a consistent support experience.

Amazon Web Services (AWS)
Data Use: AWS hosts our servers and databases. Personal information stored on AWS includes names, email addresses, and other user details necessary for our services.
Data Protection: We leverage AWS’s robust security features to protect data from unauthorized access and threats.

Stripe
Data Use: Stripe is employed to handle payments within our app. We store limited payment processing information to facilitate transactions and refunds.
Financial Data Security: All payment data is managed in accordance with Stripe's stringent security protocols and compliance standards.

General Practices
Data Sharing and Transfer: Except as described above, we do not share personal data with any third parties without your explicit consent. All data sharing is governed by the privacy policies of the respective third parties and our binding agreements that enforce data protection.
Access and Control: Users have the right to access, modify, and request deletion of their personal data collected by third-party services through our platform.